Privacy Policy

1. Introduction

Welcome to Board Play Café ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://boardplaycafe.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation
• Register for events or tournaments
• Contact us via email or contact form
• Subscribe to our newsletter
• Participate in our loyalty program

This information may include:

• Name and contact information (email, phone number)
• Reservation details and preferences
• Payment information (processed securely by third-party payment processors)
• Feedback and correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect or receive to:

• Process and manage your reservations
• Send you confirmations and updates about your bookings
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., payment processing, email delivery, analytics)
• Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
• With Your Consent: We may share your information for any other purpose with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us at privacy@boardplaycafe.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information, please see our Cookies Policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions or comments about this privacy policy, please contact us at: